3200 Privacy Policy — Protection of Our Users' Data
This policy explains how 3200 collects, uses, stores, and protects your personal information. We are committed to safeguarding the privacy of every Malaysian user on our platform.
Information We Collect
When you register and use the 3200 platform, we collect several categories of information to ensure our services function correctly and securely for Malaysian users.
Your full name, phone number, email address, and password provided during registration. This information is used to verify your identity and manage your account.
Details of deposit and withdrawal transactions in MYR via TNG eWallet, Maybank2u, CIMB Clicks, or FPX. Full bank account numbers are not stored in our system.
Device type, operating system, phone model, IP address, browser type, and screen resolution are collected automatically to ensure optimal display and detect any suspicious access.
Game records, session duration, category preferences, pages visited and in-platform actions are collected to help us improve the user experience and identify potential technical issues.
How Your Information Is Used
All information collected by 3200 is used for clear and lawful purposes. We do not use user data for anything outside the following scope:
- Account verification and security — verifying legitimate logins and detecting unauthorised access attempts.
- Transaction processing — verifying deposits and withdrawals in MYR and resolving any transaction disputes.
- Service delivery — to display games, provide a Bahasa Melayu interface, and ensure the platform runs smoothly across all devices.
- Customer support — helping us understand issues users encounter and provide faster, more accurate support.
- Platform improvement — anonymously analysing usage patterns to plan technical improvements and new content.
- Legal compliance — fulfilling Malaysian legal requirements as applicable from time to time.
Cookies and Session Tracking
The 3200 platform uses cookies to save user preferences, maintain active login sessions, and analyse page visit patterns. Cookies are small text files stored in your browser and do not contain sensitive information such as passwords or account numbers.
There are two main types of cookies we use:
- Session cookies — automatically deleted when you close your browser. Used to maintain your logged-in status during an active session.
- Persistent cookies — stored for a set period to remember your language preference and display settings.
You can disable cookies through your browser settings, though this may affect the functionality of certain parts of the 3200 platform.
How We Store and Protect Your Data
User data security is a top priority at 3200. All personal information and transactions are stored on servers protected with 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions.
Account passwords are never stored in plain text. We use one-way encryption (hashing), which means no one — including our technical team — can read your original password. Internal access to user data is restricted to authorised personnel and continuously monitored.
Data is retained for as long as necessary to fulfil service purposes and legal compliance requirements. Upon permanent account closure, personal data that is no longer required will be deleted in accordance with established procedures.
Sharing Information with Third Parties
3200 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information is only shared in the following limited circumstances:
- Payment providers — transaction information that must be shared with payment service providers such as TNG eWallet or local banks to process deposits and withdrawals in RM.
- Legal requirements — where required by Malaysian authorities through a court order or valid legal process.
- 3200 rights protection — in cases of fraud, platform abuse, or serious security threats, relevant information may be shared with the appropriate investigating authorities.
All third parties involved in handling 3200 user data are required to comply with security standards equivalent to our privacy policy.
Your Rights as a User
As a 3200 platform user, you have the following rights regarding your personal data:
You may request a copy of the personal information we hold about you through our official support channels.
If any of your information is inaccurate or out of date, you may request a correction through your account profile section or by contacting our support team.
You may request deletion of your account and personal data, subject to minimum retention requirements mandated by law.
To exercise any of the above rights, please contact the 3200 support team by email: [email protected]. We will process requests within a reasonable timeframe in accordance with operational and legal requirements.
Changes to the Privacy Policy and How to Contact Us
3200 reserves the right to update this Privacy Policy from time to time to reflect changes in platform practices, Malaysian legal requirements or technological developments. The latest version will always be available on this page, and the most recent update date will be displayed for user reference.
Users who continue using the platform after any policy changes are published are considered to have accepted the updated terms. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:
- Support email: [email protected]
- Help page: 3200 FAQ